Frequently Asked Questions
About The Dow Event Center & FirstMerit Bank Event Park
Where do I park?
The Dow Event Center & FirstMerit Bank Event Park offers plenty of parking for each event hosted. Depending upon the extent of the event and how many guests are expected to attend, guests have the option of two main parking areas. The front lot of The Dow Event Center contains approximately 150 spaces including ADA approved handicapped spaces. Across the street from The Dow Event Center there is a parking garage and a flat lot adjoining FirstMerit Bank Event Park. The multiple level, ADA accessible parking facility features 1323 spaces and can accommodate vehicles under the maximum height of 6’11”. Busses, semis and other oversized vehicles can also be accommodated for in additional flat lots. Click here for more parking information.
Is your facility ADA Accessible?
Yes!! The Americans with Disabilities Act of 1990 provides recreation facilities, such as The Dow Event Center, with rules and guidelines to be sure all of our guests are able to enjoy events at TheDow & FirstMerit Bank Event Park! The seating options vary for individuals with specific needs. Please contact the Box Office ahead of the event date to get your specific seating questions answered at: 989-759-1330.
Is standing allowed?
Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally audiences are seated during a performance indoors.
What time do the doors open prior to an event?
For most events, The Dow Event Center opens doors one hour prior to event start time except OHL Hockey Saginaw Spirit & CIFL Saginaw Sting Indoor Football which open one and half hours prior to their games. FirstMerit Bank Event Park doors open 1 hour prior to any concert event. For FirstMerit Bank Event Park Festivals & Community Events doors are open at the hours stated on your ticket. However, The Dow Event Center & FirstMerit Bank Event Park would like their guests to be aware that there are also extenuating circumstances that may make it difficult to open doors promptly one hour before show time on every occasion. The Red Room events are at the time stated on your tickets, rare to have extended door time prior to the event.
What if I arrive after the performance starts?
Once the performance begins, our ushers maybe required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.
How will I know if a show is cancelled due to weather or other circumstances?
In the unlikely event of a cancellation, ticket holders may be contacted via phone or email, however, other forms of media maybe used to contact ticket holders, including local radio stations in the venue's surrounding area or the venue's social media sites. For more information visit our website or call the box office 989-759-1330.
Are photography and/or recording devices allowed?
All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival. We reserve the right to deny entry for inappropriate devices and will not store the devices for you.
Am I allowed to bring food/beverage into the facilities?
The Dow Event Center & FirstMerit Bank Event Park is proud to feature excellent catering as well as concession stands during events. Therefore, no outside food or drink is permitted at The Dow Event Center or FirstMerit Bank Event Park. The only exception to this rule is the wedding cake for a reception held in The Red Room at The Dow Event Center.
Am I allowed to bring in a lawn chair to events in FirstMerit Bank Event Park?
Yes, lawn chairs are allowed at community events, festivals and concerts (No umbrellas) unless otherwise stated. For certain events there may be reserved seating in which the venue provides chairs. Please check your ticket information or call our business office at (989) 759-1330 if you have a question on a particular event.
Am I allowed to smoke at the facilities?
There is no smoking permitted in any of The Dow Event Center facilities. Outdoor Smoking areas are provided adjacent to each venue. FirstMerit Bank Event Park is also a non-smoking venue with a designated smoking section in the southeast corner of the lawn. Please use electronic cigarettes in designated smoking areas only.
Am I allowed to bring drones into the facilities?
The Dow Event Center & FirstMerit Bank Event Park does not allow the use of drones at The Dow Event Center or FirstMerit Bank Event Park.
What fundraising opportunities exist for my group at your venue?
SMG food and beverage, exclusive food service providers at The Dow Event Center & FirstMerit Bank Event Park desires to use local, non-profit, service groups to staff the concession areas at the facility. This opportunity serves as an alternative to the traditional fund raising, while developing teamwork in an exciting atmosphere. For more information please contact our Food & Beverage Department at (989) 759-1339.
How and where do I buy tickets?
Tickets for events at The Dow Event Center and FirstMerit Bank Event Park are available in person at The Dow Event Center box office located in the Atrium of The Dow Event Center. One can also purchase tickets through Ticketmaster: charge by phone at (800) 745-3000, www.ticketmaster.com<http://www.ticketmaster.com/>, and all Ticketmaster outlets.
What form of payment can I use?
Ticketmaster accepts several methods of payment including American Express, Visa, MasterCard, Discover and Diner's Club. The Dow Event Center Box Office accepts Cash, Visa, MasterCard, American Express, and Discover. Checks are accepted only in advance for large group sales only: made out to "The Dow Event Center".
Does Ticketmaster have extra fees?
Yes there are convenience charges for Ticketmaster, however you can visit our box office at The Dow Event Center to purchase tickets with little to no extra fees.
Why is there a convenience charge?
Ticketmaster adds additional fees to cover their operational expences to provide you with ticket services that are available 24hrs/7 days a week.
Where is the best place to get my tickets?
The best place to buy your tickets is right at The Dow Event Center. Our Box Office is open Weekdays 10:00AM – 5:00PM, and 2 hours prior to each event held at TheDow Event Center. Convenience fees will apply for tickets purchase through any Ticketmaster location other than The Dow Event Center.
Is there a Will Call window at your box office?
Yes our Box Office has will call and it is open 2 hours prior to each event held at The Dow Event Center.
What are the box office hours?
The box office at The Dow Event Center is open Monday through Friday 10:00AM – 5:00PM. The Box Office is also open for will call and ticket purchasing 2 hours prior to each event held at The Dow Event Center.
Click here for more information on Box Office
Does your venue have a lost and found? How do I contact them?
Yes our venues all have a lost and found. Lost and found items are logged and stored at The Dow Event Center administrative office for 45 days. For lost and found information please contact (989) 759-1320 between the hours of 10am-5pm, Monday-Friday.
Are there prohibited items at the facilities?
The following items are prohibited at our facilities:
- Guns, Knives or weapons of any kind
- Outside Food and Beverage
- Laser Pointers
- Large bags or backpacks
- Recording Devices (audio or video)
- Selfie Sticks
- Please keep in mind all guests are subject to a possible search of coats, and/or bags.
Where is the first-aid station located?
The First Aid station is located in the arena on the east concourse (purple), by the front doors in the theater and side stage for the FirstMerit Bank Event Park. Medical attention may be called to your location by all event ushers.
What is the dress code for attending an event?
We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.
How do I find out more information on group sales?
For group sales, please contact The Dow Box Office at (989) 759-1330.